❯ man spanna-support
Help when you need it
Contact channels for account, sync, install, billing, and Vault issues — plus the bits to read first so we can resolve faster.
❯ list channels
Contact channels
Anything broken, billing-adjacent, or account-related.
hello@spanna.appInvoices, refunds, plan changes, vat/tax.
hello@spanna.appDisclosures, Vault concerns, suspicious behaviour.
hello@spanna.app# email is best for billing, account, and private support · please don't paste credentials or connection strings
❯ pre-flight
Before you contact support
The more of this we have up front, the faster we can fix it. Skip anything that doesn't apply.
- [01] Whether you're on desktop or web.
- [02] Operating system + Spanna version (Settings → About).
- [03] Exact error text shown in the UI or browser console.
- [04] Whether the issue is sign-in, billing, sync, Vault, or DB connectivity.
- [05] Steps to reproduce — fewer steps = faster turnaround.
❯ topics
Common support topics
spanna account Sign-up, verification email, browser login, deep-link handoff, missing synced connections.
spanna vault Encrypted credential issues, export/reset recovery flows, cross-device re-bootstrap.
spanna install Package install failures, app launch issues, auto-update delivery questions.
spanna pro Checkout access, activation, wrong account, entitlement mismatch.
❯ ls /docs /legal
Self-serve resources
! warning
Don't send raw secrets
Never email or chat connection strings, database dumps, private keys, or plaintext credentials. If we ask for logs or diagnostics, redact secrets first — anything you paste lives in our ticketing system forever.