Privacy Policy

Last updated: March 12, 2026

1. Introduction

Spanna ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use Spanna's desktop application, web client, and website (collectively, "the Service").

2. Information We Collect

We may collect the following types of information:

  • Account information: Email address, display name, and avatar when you create an account.
  • Usage analytics: Anonymous, aggregated usage statistics such as feature usage frequency, session duration, and app version. This is opt-in and can be disabled in Settings.
  • Crash reports: Anonymous diagnostic data when the application encounters an error. This is opt-in and can be disabled in Settings.
  • Payment information: Billing details are processed securely by Paddle. We do not store your full credit card number.
  • Workspace metadata: Connection names, connection organization, saved query metadata, and related settings used to power workspace features.
  • Encrypted credential material: When vault-backed storage is used, credential material may be stored in encrypted form for local or cloud-backed workspace access.

3. Information We Do Not Collect

Spanna does not market database-content storage or retention as part of the Service. Desktop connects directly to your database. Browser-client requests are proxied through Spanna infrastructure to support browser access and are not described as a retained product data store, except for limited operational and aggregate audit metadata such as operation type, duration, and status.

4. How We Use Your Information

  • To provide, maintain, and improve the Service.
  • To process payments and manage subscriptions.
  • To send transactional emails (e.g., account verification, password resets).
  • To diagnose bugs and improve stability (via opt-in crash reports).
  • To understand usage patterns and prioritize features (via opt-in analytics).

5. Cloud Vault & Encryption

Spanna supports local desktop use with no account at all. When you sign in, both Free and Pro accounts use an encrypted cloud-backed vault for saved connections so desktop and browser sessions can access the same connection set. Pro extends that synced workspace with folders, saved queries, settings, and higher limits.

6. Data Sharing

We do not sell, trade, or rent your personal information. We may share data with:

  • Paddle: For payment processing.
  • Infrastructure providers: To host and deliver the Service (e.g., cloud hosting, CDN).
  • Law enforcement: When required by law or to protect our legal rights.

7. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law. Anonymous, aggregated analytics data may be retained indefinitely.

8. Cookies

Spanna's website uses essential cookies for authentication and session management. We do not use third-party tracking cookies or advertising cookies.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction or deletion of your personal data.
  • Object to or restrict processing of your data.
  • Export your data in a portable format.
  • Withdraw consent for optional data collection (analytics, crash reports) at any time via Settings.

10. Children's Privacy

The Service is not intended for users under the age of 16. We do not knowingly collect personal data from children under 16.

11. Security

We implement industry-standard security measures including encryption in transit (TLS), encryption at rest, and client-side encryption for sensitive data. However, no method of transmission or storage is 100% secure.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised "Last updated" date.

13. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at hello@spanna.app.